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Service and calibration

Field service, calibration and training from the manufacturer

Atlas Vac field service technicians travel worldwide to service, upgrade and calibrate Atlas Vac sealers and to provide IQ and OQ services. Every visit is carried out by the manufacturer that designed and built the equipment.

Request service Call +1 (513) 407-3513

Please have your sealer’s serial number available.

Clinician wearing a cleanroom cap and mask
NIST-traceable instruments Instrument documents supplied with every calibration report

Field service

Field service at your facility

Atlas Vac technicians attend on site to maintain, upgrade and calibrate installed sealers, and to support their qualification.

Additional factory acceptance testing, documents or procedures requested beyond the agreed scope may carry an additional charge, based on scope and hours.

Calibration

Calibration by the people who built the sealer

Atlas Vac provides OEM calibration services specific to its tray sealers, for current and earlier Atlas Vac sealers.

Cadence
Annual
Calibration is offered every year for each installed Atlas Vac sealer.
Typical charge
One day plus travel
An annual calibration visit is typically charged as one day, plus travel expenses.

Credentials

Traceable, documented, specific

  • Instruments traceable to NIST Calibration is performed with instruments traceable to the National Institute of Standards and Technology.
  • Documented for every instrument Documents for each instrument used are supplied with every field-service calibration report.
  • Specific to Atlas Vac sealers Atlas Vac provides OEM calibration services for its own tray sealers. Atlas Vac is not an ISO 17025 certified laboratory.

  • Built for calibration

    Atlas Vac sealers carry calibration connections for the thermocouples and the timer, so instruments connect without disturbing the sealer’s wiring.

    Calibration timer and adapter kit

  • Earlier sealers

    Dual-lead thermocouples have been standard since 2010. They can be fitted to earlier sealers with vertical thermocouple wells.

    Request an upgrade

  • Calibration documents

    Calibration data sheets and protocols are available to registered customers through the technical documents library.

    OEM calibration services (PDF) Technical documents

Training

Training for every role

Three training offers, each matched to the people who operate, qualify and maintain the sealer.

  1. Included

    Factory training before delivery

    One day at the Atlas Vac factory in Cincinnati, included with every new or factory-refurbished sealer before it ships.

    Covers

    • Operation
    • Calibration
    • Maintenance
  2. At your facility

    Training during IQ

    Delivered at the customer’s facility during installation qualification, for the people who run the sealer.

    For

    • Packaging engineers
    • Production operators
  3. For your personnel

    Calibration and maintenance training

    Prepares the customer’s own personnel to calibrate and maintain the sealer in-house.

    Covers

    • Calibration protocols
    • Troubleshooting
    • Repairs

Service requests

Preparing a service request

Useful if you have it. Each item helps Atlas Vac scope the visit precisely; none is required to make a request.

Request service
  1. Serial number and model Identifies the sealer, its build and the upgrades that apply to it.
  2. Facility location Used to plan travel for an on-site visit.
  3. Service required Repair, upgrade, calibration, IQ and OQ services, or training.
  4. Exported records Sealing (dynamic) data, audit trail and alarm history exported from the sealer give Atlas Vac engineers insight into the issue. Records and data export
  5. Protocols in use Existing calibration or qualification protocols applied to the sealer.

Related support

Further support for your sealer

Service enquiries

Request service or calibration

Call or email Atlas Vac with your sealer’s serial number and the service required. Atlas Vac confirms the scope and arrangements for each visit.

Call service Email sales@atlasvac.com

Use the contact form

Telephone
+1 (513) 407-3513
Email
sales@atlasvac.com
Hours
Monday to Friday
08:00 am – 05:30 pm
Saturday
By appointment
Sunday
Closed
Address
Atlas Vac Machine, LLC, 9150 Reading Rd, Cincinnati, OH 45215, USA