Customer support
Support for installed Atlas Vac equipment
Parts, field service, calibration and technical documents come directly from the Cincinnati factory that designed and built your sealer. Atlas Vac also supports earlier sealers, with parts and upgrades confirmed against the serial number.
Quoting the sealer serial number allows Atlas Vac to identify its exact configuration.
Support services
How can we help?
Select the type of support required. Each service is provided directly by Atlas Vac, from the factory that manufactures the equipment.
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Parts
Factory original parts
Parts for Atlas Vac sealers are supplied directly from the factory and identified against the sealer’s serial number. Orders are placed by telephone or email.
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Service
Service, calibration and training
Atlas Vac field service technicians travel worldwide to service and upgrade sealers and to provide IQ and OQ services. Annual calibration, and training for production and calibration personnel, are carried out at your facility.
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Documents
Technical documents
Configuration drawings and reference documents are available publicly. Calibration data sheets, protocols and further technical documents are available to registered customers.
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Upgrades
Upgrades and retrofits
Installed sealers can be upgraded with the redundant overtemperature control kit, records and data upgrades and equipment options. Atlas Vac confirms eligibility and fit against the serial number.
Identification
Start with your serial number
The serial number tells Atlas Vac engineers which parts fit your sealer and which upgrades apply to it. Compatibility of new parts with earlier sealers is confirmed for each serial number.
Quote it on every call or email, together with the model.
Useful if you have it
- Serial number and model
- A description of the issue Including any alarm shown on the operator screen.
- Exported sealing data, audit trail and alarm history These records give our engineers valuable insight and help return the sealer to production. Current Atlas Vac sealers export them to a USB drive.
Registered customers
Customer resources behind your sign-in
Registered Atlas Vac customers have private access to resources for their equipment. Access is granted by Atlas Vac. Public drawings and reference documents do not require registration.
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Technical documents library
Calibration, maintenance and training documents for Atlas Vac sealers, including calibration data sheets and protocols.
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Private project page
Each new sealer project has its own private page, accessible only to that customer, to follow the sealer through assembly on the factory floor.
Contact support
Contact Atlas Vac support
Call or email with your sealer’s serial number and a short description of the support required.
- Telephone
- +1 (513) 407-3513
- sales@atlasvac.com
- Hours
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- Monday to Friday
- 08:00 am – 05:30 pm
- Saturday
- By appointment
- Sunday
- Closed
- Address
- Atlas Vac Machine, LLC, 9150 Reading Rd, Cincinnati, OH 45215, USA