Deposits, returns and cancellations

Equipment orders

Equipment orders require a deposit, as stated in the quotation, together with a purchase order to secure the order’s position in the production queue.

Returning standard spare parts

Standard spare parts that were not special-ordered may be returned for full credit less a 20% restocking charge, when all of the following conditions are met:

1. 01 An RMA number has been obtained from Atlas Vac before the part is returned.
2. 02 The return is made within two weeks of receipt.
3. 03 The part is in its original condition.
4. 04 All original product documentation and/or packaging is included.
5. 05 The return is shipped prepaid.

Non-returnable items

The following are not returnable:

• Electrical controls, PLCs and other related electronic components
• Special-order and custom-made parts
• Non-standard parts for obsolete units

Credit

Once the returned item is received and accepted in good condition at Atlas Vac, credit is issued by check or to the original credit card, at the discretion of Atlas Vac Machine, LLC.