Policies

Warranty and terms

A summary of the Atlas Vac equipment warranty. The full Terms and Conditions of Sale/Service govern.

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Months

12 months from startup or 18 months from shipment, whichever is shorter

Coverage

Atlas Vac warrants the equipment against defects in materials and workmanship for a period of 12 months from startup or 18 months from shipment, whichever is shorter.
Terms of sale

All other terms of warranty are set out in the Terms and Conditions of Sale/Service attached to the quotation or published on the Atlas Vac website.
Conditions that void the warranty

All warranties are void if the customer fails to adequately maintain the Atlas Vac equipment, or fails to make final payment for the full amount of the equipment order.
Suspension for non-payment

Failure to pay for equipment and/or services under the terms of the Atlas Vac quotation results in suspension of the warranty on new equipment or tooling until the customer’s account is made current.
Modifications

All warranties and/or Atlas Vac product support are void if modifications not approved by Atlas Vac are made to the PLC program, the operator screen program, or any safety system or safety component.
Electronic components

Electronic components can only be warranted under the terms of their manufacturer’s warranty period.
Limitations

Atlas Vac does not accept any consequential damages for lost time or production. All transport fees are the responsibility of the customer. Insurance is the responsibility of the customer.

Other warranties

These are separate from the equipment warranty above.

Spare parts

A one-year warranty, or the OEM supplier’s warranty for parts not manufactured by Atlas Vac.
Atlas Vac parts
Refurbished equipment

Warranty terms are stated with each refurbished sealer.
Refurbished equipment

Contact

Contact Atlas Vac with questions about warranty coverage for installed equipment, or about the terms that apply to a quotation.

Useful if you have it

Model and serial number · Date of startup or shipment · Description of the issue