Contact
Contact Atlas Vac
Engineering, sales, parts and service enquiries are handled by the Atlas Vac team at the Cincinnati factory where every sealer is designed and built.
- Telephone
- +1 (513) 407-3513
- sales@atlasvac.com
- Hours
- Monday to Friday, 08:00 am – 05:30 pm
- Saturday by appointment · Sunday closed
Enquiry
Send an enquiry
Choose the subject of your enquiry and complete the four required fields. Everything else is optional, and an unknown model is always acceptable.
Enquiry sent
Thank you, . Your enquiry has been sent to the Atlas Vac team.
Useful if you have it
New equipment
Atlas Vac engineers recommend a model, configuration and tooling approach for the package.
- Tray drawing or sample tray
- Lidding material specification
- Required records, data and options
- Electrical supply and compressed air available
Tooling
Tooling nests designed and machined for the package, for Atlas Vac and other sealer brands.
- Package drawing or sample tray
- Existing tool or tool drawing, for modification or retrofit
- Sealer make and model
Parts
Factory original parts, identified against the sealer serial number.
- Serial number and model
- Part number or description
- Quantity
Service, calibration or training
Field service, calibration, IQ and OQ services and training from Atlas Vac technicians.
- Serial number and model
- Description of the issue or the alarm shown
- Exported sealing data, audit trail and alarm logs
- Preferred dates for a site visit
Technical documents
Configuration drawings, and registered access to calibration, maintenance and training documents.
- Serial number and model
- Drawing number or document type
Supplier or commercial
Supplier, purchasing and account enquiries.
- Products or services offered
- Purchase order or invoice reference, for account enquiries
Other enquiries
Any other enquiry for the Atlas Vac team.
- A short description of the enquiry
None of these items is required to send an enquiry. Drawings and files can be sent to sales@atlasvac.com.
Installed equipment
Find it directly
Owners of installed Atlas Vac sealers can go straight to parts, service, documents and support information.
- Identify and order factory original parts by serial number. View
Factory parts
- Request field service, calibration, IQ and OQ services or operator training. View
Service and calibration
- Download configuration drawings, or request registered access to manuals. View
Technical documents
- Upgrades, retrofits and support for installed sealers. View
Customer support
Quotations
What a quotation covers
Quotations are prepared for each package and configuration. Three elements are scoped separately.
-
The sealer
The selected model with its standard equipment and the options specified for the application. Each model page lists what is supplied as standard.
-
Tooling nests
Designed and machined for the package, and quoted separately from the sealer.
-
Additional testing and documentation
Factory acceptance testing, documents or procedures beyond the standard supply are scoped and quoted for each project.
Location and hours
Atlas Vac factory, Cincinnati
Opening hours
- Monday
- 08:00 am – 05:30 pm
- Tuesday
- 08:00 am – 05:30 pm
- Wednesday
- 08:00 am – 05:30 pm
- Thursday
- 08:00 am – 05:30 pm
- Friday
- 08:00 am – 05:30 pm
- Saturday
- By appointment
- Sunday
- Closed